Our standard shipping processing time is 2 weeks. This period allows us to carefully process and prepare your order to ensure it meets the highest quality standards.

Yes, in the event that retakes or corrections are necessary, an additional 2 weeks should be expected. We are committed to delivering exceptional quality, and this time frame allows us to address any concerns and provide you with the best possible results.

Proof copy matches final. In the event of corrections, they must be communicated before or at the time of purchase. For online orders after the tournament ends that need corrections, please send us a message via the contact us button and wait for a response to assure the changes needed can be granted.

Yes, we offer international shipping at an additional charge of $15. This fee ensures safe and secure delivery of your order to international destinations.

If you encounter any issues with your order upon delivery, such as damages or discrepancies, please contact our customer support team immediately. We will work promptly to address the concern and find a suitable resolution.

Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and estimated delivery date of your order.

Unfortunately, once an order is placed and confirmed, it cannot be canceled or modified. Please double-check your order before finalizing the purchase to ensure accuracy.

Yes, we stand behind the quality of our products. If you are not satisfied with your order, please contact our customer support team, and we will work with you to address any concerns and find a satisfactory solution.

We aim to respond to messages in the order they are received, typically within 2-4 business days. Your patience is appreciated as we strive to provide thorough and timely assistance.